Stoves and inserts brand in Belgium - Discover the Jidé Services

Warranty

The warranty is valid only if the device has been installed in accordance with best practice and is used in keeping with the recommendations prescribed in these installation and operating instruction.

For the heating unit and the outer housing, the warranty period is five years from the date of delivery by the fitter or reseller.

The warranty is limited to two years for fans and the variable speed drive. Defective parts will be exchanged upon return. The following are not covered by the warranty: – internal wear parts in contact with flames and embers; – vermiculite panels; – door and ash pan gaskets; – the glass pane, which is liable to undergo shocks or excessive handling; – normal wear and tear and lack of maintenance; – damage resulting from a faulty installation and abnormal chimney draught (maximum 20 Pa); – damage due to improper repairs or changes made to the fireplace or its accessories; – losses or malfunctions due to a lack of supervision, misuse of the device (overheating) or improper use, in particular a discrepancy between the rated and the required heat output of the fireplace; – poor choice of fuels; loading more wood into the fireplace than is permitted; – deliberate and permanent interruption of ventilation; – and use with the ash-pan door open.

To obtain an extended warranty click here

Custom-builing

Is your space limited? Is the fireplace you now have an odd size? Is it impossible to install a standard model? Looking for something special? JIDÉ offers custom-built solutions that are 100% Made in Belgium, of course.

Like all other models in the JIDÉ range, tailor-made units combine high-quality materials, modern techniques, and traditional craftsmanship.

Before they get started, our technicians have to determine the possibilities for, and the feasibility of, the project, while ensuring that the unit will work properly and can be operated safely.

Fireplace maintenance tips.

To ensure the optimal and safe operation of your insert, fireplace, or stove (wood or gas), it is best to have it installed by a specialist.
The quality of the wood is really important to ensure the proper functioning of your wood-burning insert, fireplace, or stove. Always use hard, dry wood such as from beech, ash, hornbeam, or fruit trees. It burns longer and ensures the longevity of your fireplace.
The key thing is not to burn wood that contains resin.
Remove ashes every day by emptying the ash pan or using an ash vacuum cleaner. However, it is advisable to always leave a very thin layer of ash at the bottom of the fireplace.
Clean the glass regularly. First wipe it with a slightly damp cloth covered in cold ashes. Then wipe again with another slightly damp cloth to remove any traces from the cleaning of the ash and, finally, wipe the glass dry. If the glass is really dirty and the ash-covered cloth is not doing the job, you can use a suitable cleaning product. Just make sure to apply it to the cloth and not directly to the glass. This prevents damage to the screen, the hardening of the seals on the glass and door (which can cause the glass to break because of the heat during use), as well as the wearing off or even the complete removal of the paint on your unit.